FAQ

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, we'll work out together whether we're an appropriate fit. So, before you say "yes", you'll have an idea of what the coaching experience will be like. Until then, you can click on the Meet Your Coach page to learn more about me and my approach to coaching.

How do I get started in the coaching process?

If you're interested in beginning the coaching process, click here to schedule our initial discovery session to further explore the details of the coaching relationship.

What can I expect from you as my coach?

You can expect me to:

1. Be a partner in bringing out the best, the deepest, and the truest in you;
2. Provide safety, encouragement and support; an environment in which you can relax and explore;
3. Respect the confidentiality of the agreements we make;
4. Expand your view of what's possible and promote discovery of new insights;
5. Give you input, straight feedback and operate as a sounding board;
6. Listen carefully to what you say and ask questions that increase awareness.

Are there professional standards for the coaching industry?

Yes, there's a code of ethics, core competencies and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/

SECURITY & CONFIDENTIALITY

Is the client centre and my data secured and safe?

Yes! In fact, there are 3 levels of security provided to keep your data safe and confidential:  

1. Username and password protected;
2. Verisign Security Certificate protects your data; 
3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You and I are the only ones who have access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! If you'd like support on something that comes up between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What's the "Register Now" link and when would I use it?

If you're interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you register, I'll be notified that your account has been created and I'll activate it. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that's been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You'll need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button. In the new "Forgot Password" window, enter your username and click on the "Continue" button. You'll receive an email shortly after with your password included.

If you misplaced both your username and password, please contact me via email and I'll forward you your information.

I’m trying to log in, but it won't accept my username or password, what do I do?

The login information is case sensitive, so check that you're entering it exactly as it was given to you. Also, make sure you type in your login credentials and DO NOT copy/paste it, as this can include empty spaces. Again, if you don't remember your login details, please contact me and I'll forward them to you.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

No problem. With at least a 24 hour notice, you can reschedule any appointment using the online calendar system. Just complete the following steps:

1. Log into your Private Client Website Area.
2. Click on the Calendar Menu.
3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
4. Click on the "edit" button and change the details of the appointment to correspond with an available block of time.
5. The calendar will update itself, you'll see your new appointment reflected and I'll receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

You'll receive an invoice letting you know the amount owed for the time period you've nominated. There'll be a link at the bottom of the invoice for you to log into your private client area. Click on the Payments Menu, where you can either enter your credit card number or PayPal information and my system will automatically (and securely) process your payment.

You can also log into your private client area at any time, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?

You can pay by Direct Deposit, Credit Card or through your PayPal account.